This site contains links to other sites. Top Margin is not responsible for the privacy practices or the content of such web-sites.
Our site uses order forms for customers to request information, products and services. We collect visitor's contact information (like their email address) and demographic information (like their postcode, address, employment history and education). Contact information is only used to send orders to our customers. Financial information that is collected is only used to bill users for products and services they have ordered and is transacted by the Westpac Bank directly with the customer.
Online information will only be used to respond directly to the user's request and will not be used for any other purpose. We do not collect personally identifiable offline contact information nor do we publicly post or distribute to third parties any personally identifiable information.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us.
Terms and Conditions
Refund Policy: By commissioning work by Top Margin, the client acknowledges that fees are for personalized services and as such are non-refundable. Full payment is to be made before work commences. If a client decides to discontinue use of the services they have commissioned for any reason the client will be billed for the amount of time spent on their order prior and up to the time of cancellation. This includes the information gathering session and any telephone calls, briefings, e-mails or facsimiles. Notification of this decision is the responsibility of the client and monies for time spent on their behalf up to this notification becomes immediately payable. Failure by the client to notify Top Margin of the decision to cancel will not negate payment in full. The rate charged prior to the provision of the first draft is $55 per hour pro-rata.
Timeliness: After the client supplies the appropriate information, Top Margin will provide an estimated date when the first draft will become available for the client's review, feedback and correction. All work will be completed in a timely manner subject to acts of God, equipment failure, or other circumstances beyond Top Margin’s control.
Deadline for Completion: Each client is hereby advised that failure of the client to respond within 10 days of the receipt of the first draft will be considered as a termination of the commissioning contract and no further work will be performed on his or her behalf. Top Margin requires that projects be completed within two weeks from the initial consultation. After two weeks if the client fails to request an extension of time Top Margin will consider the project finished. Further consultation time or revisions will be subject to fees.
Pricing: Top Margin advises that estimates and prices are good for 60 days from the time of order placement. Current prices apply if an order is "shelved" and resumed after 60 days.
Intellectual Property Rights: Top Margin retains intellectual property ownership of all work produced. Each piece is carefully composed to ensure individuals are marketed effectively against strict and unique criteria based on distinctive characteristics. Clients are permitted to reproduce additional copies via facsimile, scanner, printer or photocopier, and can email the documents to third parties. Clients can also alter their own documents. Clients are not permitted to transfer ownership to another person or permit them to use the document as a template. This policy protects the integrity and quality of our professional writing, our clients' right to have an individually crafted resume and a potential third party from an unsuccessful marketing strategy that has not had the benefit of being modeled on their skills and experience.
Liability Disclaimer: Top Margin is not liable for information obtained from a client that is inaccurate or incorrect. Top Margin does not research or investigate any information given by the client and assumes the client has been truthful in all areas. Top Margin's liability is limited to completion of work and assumes no liability after the resume has been proofread and 'Proofreading Instructions/Authorization to Print' form has been signed.
Employment Disclaimer: Top Margin does not guarantee job placement, nor employment success. Our clients’ successes are directly dependent upon the effort, commitment and diligence they put into a fully integrating our cover letters and resumes with their job search strategies. Outcomes and successes are affected by many external variables including market volatility, local and national economies, market saturation for a particular industry, and a client’s level of experience, adaptability to workforce changes, skill sets, or continued motivation.
Client Responsibility: It is the responsibility of the client, and indeed in the client's best interests, to supply Top Margin with all requested information and to work collaboratively to complete a custom package that reflects each individual's style, strengths, and career history. Top Margin strongly encourages active client participation in this process to achieve the best outcome possible for all concerned.