This site contains links to other sites. Top Margin is not responsible for the privacy practices or the content of such web-sites.
This site uses order forms for customers to request information, products and services. We collect visitors’ contact information (like their email address) and demographic information (like their postcode, address, employment history and education) when a visitor requests information via our contact form. Contact information is only used to send orders to our customers. Financial information that is collected is only used to bill users for products and services they have ordered and is transacted by the Westpac Bank directly with the customer.
Online information will only be used to respond directly to the user’s request and will not be used for any other purpose. We do not collect personally identifiable offline contact information nor do we publicly post or distribute to third parties any personally identifiable information.
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us.
Terms and Conditions
Timeliness: After the client supplies the requested information to complete a resume and other career communication documents contracted, Top Margin will provide an estimated timeframe when the first draft will become available for the client’s review, feedback and edits. All work will be completed in a timely manner subject to acts of God, equipment failure, or other circumstances beyond Top Margin’s control.
Project Deadlines/Timeframes: Unless other arrangements are made, the client agrees to finalise the resume and other contracted documents and services (or accept work as written) within 30 days from the date of receipt of the first draft. The client also agrees that he or she is solely responsible for meeting this deadline and that Top Margin or Gayle Howard is neither liable nor responsible for incorporating any changes requested by the client after the expiration of the 30-day window.
Deadlines for Pricing: Top Margin advises that estimates and prices are good for 60 days from the time of order placement. Current prices apply if an order is “shelved” and resumed after 60 days.
Protected Property Rights: Top Margin retains intellectual property ownership of all work produced. Each piece is carefully composed to ensure individuals are marketed effectively against strict and unique criteria based on distinctive personal and professional characteristics. Clients may use documents at their discretion with the exception of plagiarism (by providing career documents to other persons/entities for the purpose/intent of plagiarism, which is prohibited by law and subject to legal action). This policy protects the integrity and quality of Top Margin’s professional writing, the clients’ right to have an individually crafted resume, and a potential third party from an unsuccessful marketing strategy not tailored specifically to their skills and experience. Clients may edit their own documents and distribute via any form of electronic transmission. Client further understands that unless otherwise specified, Top Margin reserves the right to use client’s career documents as samples in print and/or online, with all identifying client information (client name, company names, titles, dates and any personally identifiable facts and achievements) amended to protect client anonymity. Clients reserve the right to refuse the use of anonymous samples by striking this phrase in this agreement.
Edits: Up to two sets of edits (based on original material provided) are included in the quoted fee. Edits do not include new content. Discretionary edits or more than two sets of edits or additional writing will mean reworking the documents and additional consultation fees may apply ($35 minimum charge). Additionally, a significant departure from the original draft provided will incur additional fees as this constitutes a completely different document and viewed by Top Margin as a different résumé.
Proofreading: Clients receive proofreading instructions with the proof copy of the resume and other documents such as cover letters and e-notes, and are asked to check all data for accuracy and completeness. If corrections are needed, clients are asked to raise them with the resume writer. Top Margin is explicitly not responsible for errors or omissions that are “missed” during the client proofreading process. Top Margin assumes no liability after the resume has been proofread by the client and the ‘Final Release’ form has been signed.
Liability Disclaimer: Top Margin is not liable for information obtained from a client that is inaccurate or incorrect. Top Margin does not research or investigate any information given by the client and assumes the client has been truthful in all areas. Top Margin’s liability is limited to completion of contracted work. Client will indemnify and hold Top Margin and Gayle Howard free and harmless from any obligations, costs, claims, judgements, or legal fees arising from, growing out of, or in any way connected with the services rendered to the client under the terms of this agreement.
Employment Disclaimer: Top Margin does not guarantee job placement, nor employment success. Our clients’ successes are directly dependent upon the effort, commitment and diligence they put into a fully integrating the cover letters and resumes Top Margin has composed with best practice job search strategies. Outcomes and successes are affected by many external variables including market volatility, local and national economies, market saturation for a particular industry, and a client’s level of experience, adaptability to workforce changes, skill sets, or continued motivation.
Multi-currency site: Our site transacts services in Australian dollars worldwide except for the United States where US dollars can be transacted. International pricing is based on US dollar values for global parity mirroring the cost of conducting business with third-party services worldwide.
Client Responsibility: It is the responsibility of the client, and in the client’s best interests, to supply Top Margin with all requested information and to work collaboratively to complete a custom package that reflects each individual’s style, strengths, and career history. Top Margin relies on active client participation in this process to achieve the best outcome possible for all concerned.
Electronic Files: Top Margin cannot guarantee the compatibility of computer files with client systems or that documents will retain their original formatting features. Top Margin is a professional resume writing and career development firm, not a computer instructor. Due to the varying nature of computer word processing software and the page alterations that can take place from computer to computer, based on printer and computer recognition, Top Margin cannot guarantee that documents will appear perfectly on every computer screen. While Top Margin takes every step to ensure client satisfaction, some issues are beyond Top Margin’s control and require the client to research and find solutions independently.
Payment and Refund Policy: By commissioning work by Top Margin, the client acknowledges that fees are for personalised services and as such are non-refundable. Full payment is required before writing commences and this can be in the form of one full payment or a deposit of 50% and the remaining 50% prior to writing.
Project cancellation by the client prior to writing commencing and within 60 days of the initial order may result in a partial refund of payment that ensures Top Margin and Gayle Howard will be compensated for time spent preparing in advance of and for time spent in conducting preparatory writing work. The exact refund amount will be determined by Top Margin based on a reasonable estimate of the time already spent on the project (including consultation time) and work completed at the time of cancellation. Top Margin retains the right to cancel any project at any time (with an explanation provided in writing to the client) and agrees to issue a project refund to the client as result of said cancellation. Client shall hold Top Margin and Gayle Howard harmless for any project that is cancelled prior to completion. No refunds will be issued after 60 days from the initial order date under any circumstances.
By purchasing a resume package, you are agreeing to the terms outlined in this agreement.